Thank you for choosing to purchase from Green Velvet.

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We ship Australia wide (excluding plants to NT & WA), but unfortunately cannot ship to countries outside of Australia.

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Being a small family business, we cannot unfortunately access the discounts for shipping that big businesses receive. We do not incorporate shipping into our product prices. Instead we charge you what it costs us for shipping. So, while you may pay a bit more for postage at checkout, you can do this knowing you're paying the lowest prices on your products. Shipping costs are calculated at checkout, depending on the size of the product, the weight of the product, and where you live. 

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We aim to pack available orders within 3-5 business days of payment of an order.  We take great care when packing your orders. We will ship your item in a box and wrap delicate items to keep them safe. We proudly use recycled packaging or biodegradable packing items wherever possible to minimise the impact on our environment.

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We use a number of Courier partners or Australia Postal services to handle your package depending on the nature of the goods/order. 

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You will be supplied with a tracking number with your shipping notification so you can keep an eye on your purchase. Please allow 48 hours from the time of dispatch for the tracking information to become available.  

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SHIPPING DELAYS

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​​Due to COVID-19 and other extenuating circumstances around the country, all delivery services are currently experiencing an unprecedented amount of online orders and shipping may be delayed. Shipping times are no longer being guaranteed and are out of our control. We do our very best to ensure that all orders are shipped out on time.  

We appreciate your patience and understanding. 

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For further information on shipping delays, please visit

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• Australia Post Shipping Delays Information

• Sendle Shipping Delays Information

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LIVE PLANTS

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Live plants will be sent in their pots in our custom packaging, ready for you to unpack and enjoy. As they are living plants, condition may vary slightly between the time photos were taken and delivery. Utmost care will be taken to ensure the plant is in the best possible condition prior to postage and packaged very well, but we cannot guarantee how the courier will handle the package on its way to you and cannot be held liable for mistreatment in transit.

Photos are indicative of the plants we have in stock, you will receive one in similar size/health to the ones pictured. Variations in size/colour/leaf quantity/health are normal and to be expected with live plants, no two are the same.

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Express Post is our preferred shipping option for all orders that contain live plants, as it is the fastest and most reliable service. Australia Post prioritises Express Post parcels over all others, so choosing this option will give your order the best chance to arrive to you quickly.

Standard Post is a great reliable option for orders that don't contain live plants. As this service is not prioritised we don't recommend using it for shipping plants. This is a great option for pots and accessories.

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We don't recommend using Parcel Post for shipping live plants. If you do select this service expect 5-15 business days delivery. This can be too long for some plants and cause damage or death to the plants. We will not offer any refund for damaged or dead on arrival plants if you select the standard shipping option. You choose this option at your own risk.

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QUARANTINE LAWS

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Due to strict Bio Security Laws we are unable to ship live plants to Western Australia or the Northern Territory. If you place an order and your delivery address is in one of these states it will be immediately cancelled and a refund will be provided.

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LOCAL DELIVERY

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We offer a local delivery service for the flat rate of $10 to Hobart and Kingborough areas. Your package will be left in a safe place if nobody is home.

Currently we deliver to the following postcodes:

7000, 7004, 7005, 7007, 7008, 7050, 7052, 7053, 7054, 7055.

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LOCAL PICK UP

 

You can save on shipping fees with free local pickup at our office which is located at:  

 

Green Velvet

Kingston, Tasmania 7050.

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Please note collection is from a private home in Kingston, Tasmania. You will be advised of the address in your confirmation email.

 

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready to be collected. (Please check your junk mail if you can't find the email).

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Our local pickup hours are:

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Tuesdays 12.30pm - 2.30pm.

Thursdays 3.30pm - 5.30pm.

 

Please have your order confirmation email with you when you come (printed or on your phone). 

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Please contact us if you need to collect your items outside of these hours. We will do our best to accommodate you, where possible. 

If you require someone to collect your order on your behalf, please contact us by email at hello@greenvelvet.com.au to let us know who will be collecting your items. 

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